CMS 5 Star Rating

The Visiting Nurse Association of Hanover & Spring Grove Hospice program is pleased to have earned a 5-star rating in patient experience by the Centers for Medicare & Medicaid Services (CMS). The rating is based on the Centers for Medicare and Medicaid Services’ CAHPS Survey (Consumer Assessment of Healthcare Providers & Systems) results.

Out of the 16 Hospice providers in our service area, the VNA is the only 5-star rated agency. “What better way to exemplify the VNA’s mission to “Deliver exceptional healthcare in the home” than to be the only regional Hospice agency to achieve CMS’s highest 5-star quality ranking?” said Kevin Maloney, President & CEO of the VNA of Hanover and Spring Grove. “I am so grateful for our gifted Hospice team who deliver exceptional, quality care every day to our community”. The CAHPS Hospice Survey focuses on a variety of categories, including communication with family, receiving timely care, treating patients with respect, providing emotional and spiritual support, managing pain and symptoms, and willingness to recommend the hospice provider. Care Compare on is the official CMS website for publicly reporting quality measures for care provided by hospice and other health care providers.  This site was created to help consumers select the best hospice care by comparing hospice providers’ performance. The VNA of Hanover & Spring Grove has been providing local, quality, and compassionate hospice care since 1980.